Reference

tema4d Privacy Policy For Your Account

Clear control over your account, wallet records and mobile access is the purpose of our Privacy Policy.

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CONTACT PATHS

Get Privacy Policy Help From Your Account

A clear contact path matters when a privacy question concerns login or a wallet record. Start inside your account area and use the support route shown there, including the relevant reference or request date. We can direct your question to the right team without asking for a wallet password. If you cannot access the account, use the contact route displayed on the tema4d site and state that your request concerns the Privacy Policy.

Team online

Account access

Tell us which phone verification step stopped you and include your account contact detail. We use that detail to locate the request without asking you to disclose a DANA, OVO or GoPay password.

Wallet records

For a QRIS, bank transfer or virtual account question, send the payment reference and date through the account support route. Remove unrelated card or wallet credentials before submitting any attachment.

Data requests

Ask for access, correction or deletion through the support contact shown in your account area. We may request an account check first so personal data is released only to the right person.

HANDLING DETAILS

Six Practical Privacy Policy Commitments

We keep this policy tied to actions you can recognise: opening an account, using a wallet, signing in from a device or asking for help.

Account collection

We collect the details needed to create and maintain your account, including contact data and phone verification status. We use those fields for access checks, account messages and requests made through the support route.

Payment references

DANA, OVO, GoPay and QRIS activity may create a reference, amount, status and timestamp. We use these records to match a wallet event to your account, while wallet credentials remain with the payment provider.

Device signals

When you move from login to the lobby on a mobile browser, we may record device type, browser version, session time and security signals. These help identify unusual access without reading unrelated phone content.

Cookie choices

Cookies can keep a session active, remember selected settings and help us detect account misuse. Your browser controls can remove or restrict cookies, although some login and Privacy Policy functions may then need another step.

Retention period

We retain account, support and payment records for as long as needed for the stated purpose, account security, dispute handling or legal duties. When a record is no longer needed, our process removes or separates it.

Correction requests

If your phone number, contact detail or account record is wrong, contact us through the account support path. We check the request, update eligible fields and tell you if a record must remain for legal or payment reasons.

Privacy Policy Questions About tema4d

These Privacy Policy answers address the searches we hear most often before an account is opened. They cover wallet records, mobile access, account changes and contact steps for Indonesian customers. If your situation is not listed, use the support path in your account area and include only the details needed to identify the request.

We collect the account details you submit, phone verification status, login events and security signals. If you use DANA, OVO, GoPay or QRIS, we may also retain the related payment reference and status.

Device type, browser version and session signals help us protect account access when you sign in from a mobile browser. We do not use this process to read unrelated files, photos or messages.

We use payment references, timestamps and status details to match a QRIS, DANA, OVO or GoPay event with your account. Wallet passwords and private wallet controls remain with the relevant payment provider.

Yes. Send an access request through the support contact shown in your account area. We may first check account ownership, then explain which records can be provided and any lawful restriction.

Use the account support route and identify the field that needs correction, such as a phone number or contact detail. We verify the request before changing it and explain records that cannot be altered.

Retention depends on the purpose, account security needs, dispute handling and applicable legal duties. When a record is no longer needed, we remove it or separate it from active account use.

Account access and eligibility depends on local law. Our Privacy Policy applies to the personal data handled through the service, while banks and wallet providers may apply their own terms to payment records.

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